Marconi
Case Study
"To streamline customer service, Marconi employed a system to
facilitate knowledge sharing among its tech support personnel. In the
process, the roles of tech agents changed dramatically."
The
Knowledge Crunch
Tells the story of Frito-Lay's development of a KM portal and the
impact on sales performance.
Law
in Order
Case study of how a large Washington, D.C. law firm created an
online knowledge sharing system.
KM
at United Technologies
This case study examines how UTC enables knowledge sharing across its
disparate businesses and borders, despite its size (142,000
employees) and decentralization.
Managing
Knowledge the Chevron Way
Speech given by Chevron Chairman and CEO Ken Derr at the Knowledge Management World
Summit in 1999.
Buckman
Room
Part of the Knowledge Nurture site at
Buckman Labs. Shares what this KM pioneer has learned about knowledge management.courages collaboration.
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KM
Project for Roads and Traffic Authority
Story of the KM
solution for Newcastle Call Centre, with goals that included helping new
staff bridge their initial knowledge gap of RTA policy and procedures.
Tufts
University School of Medicine
"No other medical school in the country—and Tufts University School
of Medicine in Boston is among the top-ranked—has created this kind of
KM system for students and faculty.... The system is becoming a national
model for medical education."
Celemi: Measuring
Intangible Assets
The CEO of Celemi explains how this consulting firm ensures strategic gain by
measuring intangible assets. Celemi is among the first firms to publish intangible assets
in its annual report.
It is not the strongest of
the species that survive, nor the most intelligent, but the ones most
responsive to change.
Charles Darwin
Gotcha
- Case Studies
Gotcha is a site developed by UC Berkeley's School of Information Management &
Systems. Also check their Reading
List.
BP Amoco Connect
Knowledge Architect Chris Collison explains how BP Amoco's knowledge and expertise
directory en
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Knowledge
Fusion
How the Tennessee Valley Authority, the nation's largest public power
supplier, created a centralized knowledge management system.Mitre
Corporation Case Study
Examines the benefits derived from the company's intranet, in terms of knowledge sharing and collaboration.
Case Studies from
Collaborative Strategies
Collaborative Strategies, a KM consulting firm, makes available several case
studies of leading companies, including Cisco, Sequent, Weyerhaeuser, and
Viant. You must register (free) to access the case studies.
Dow Chemical Capitalizes on Intellectual Assets
A report on Dow Chemical's successes in managing intellectual assets, under the guiding
vision of Gordon Petrash, global intellectual asset director.
Sun's Knowledge
Network Enhances its Selling Skills
Features Sun Microsystems' new knowledge system designed to strengthen its sales processes.
Armed
with Intelligence
About shared knowledge, the Department of Defense's not-so-secret weapon.
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